When the current job is nearly done, I want the next one already lined up, so I am not taking whatever comes just because the crew is free.
Khi công trình hiện tại sắp xong, tôi muốn đã có việc tiếp theo, để không phải nhận bừa một công trình chỉ vì đội đang rảnh.
Job context
- Who
- A small contractor working mainly through referrals
- When
- Four to six weeks before the current job ends
- Trigger
- A two-month gap between jobs
- Situation
- Homeowners only look for a builder once they have decided to renovate
- Constraints
- No time to look for work while working
5 Pains
No time to find work while on site
HighBoth need the same person, and the site always wins.
Root cause: A small contractor has one person for both roles
Homeowners take a long time to decide
MediumFrom thinking about it to signing can be a year.
Root cause: Renovation is a large decision and easy to defer
Finished work is invisible
HighThe result sits inside someone's home where no passer-by sees it.
Root cause: This trade's product lives in a private place
Happy homeowners do not refer on their own
MediumThey only mention it when someone happens to ask.
Root cause: There is no natural occasion to talk about your builder
Takes unsuitable work because the crew is idle
HighOne wrong job costs more than a month without any.
Root cause: The cost of an idle crew is immediate; the cost of a wrong job is later
5 Desired Outcomes
Have the next job before the current ends
FunctionalStay in touch with those still deciding
FunctionalLet others see completed work
FunctionalPast clients refer without waiting for an occasion
SocialTurn down work that does not fit
Emotional
5 Existing Solutions
A solution is not the same thing as a product — a customer can hire a behaviour or a workaround too.
A social page of finished work
ProductThe only way to make finished work visible, demanding time that does not exist.
A contractor marketplace
ServiceBrings leads and drops the contractor into a pure price comparison.
Stay in touch with past homeowners
BehaviourThe trade's real source of work, and nobody runs it systematically.
Put a sign outside the site
ProductThe cheapest channel, reaching only that street.
Take small jobs to fill gaps
WorkaroundContractors smooth their pipeline with work they did not want.
2 Opportunity Gaps
The trade serves the decided homeowner and the running site; the middle — a year of deliberation — is where nobody stays in touch.
Why existing solutions fail: Marketplaces earn on ready-to-buy leads, so they appear only at the end of the cycle, while the contractor spends that year on site.
Potential opportunity: A near-zero-effort way to stay present through the deliberation period.
This trade's product sits inside other people's homes, so it leaves no public trace.
Why existing solutions fail: Showing requires the homeowner's permission, and they gain nothing while losing some privacy.
Potential opportunity: Giving the homeowner a reason to want to show it — their project, told from their side.