EducationOwner of a tutoring or language centre with 50–500 learners
When parents ask how far their child has come, I want to answer with evidence, so renewal does not rest on how they felt about the last session.
Khi phụ huynh hỏi con họ tiến bộ tới đâu, tôi muốn trả lời bằng bằng chứng, để việc gia hạn không phụ thuộc vào cảm giác của họ về buổi học cuối.
Job context
- Who
- An owner accountable for the re-enrolment rate
- When
- At the end of each course and whenever a parent asks
- Trigger
- A parent not renewing, saying the child made no progress
- Situation
- Real progress moves slower than the payer's expectation cycle
- Constraints
- No standardised test, and school marks are outside the centre's control
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