EducationOwner of a tutoring or language centre with 50–500 learners
When learners drop out mid-course, I want them to finish, so revenue does not leak in the middle and the centre's name does not suffer.
Khi học viên bỏ giữa khoá, tôi muốn giữ họ tới hết, để doanh thu không rò ra ở giữa và tiếng của trung tâm không xấu đi.
Job context
- Who
- An owner selling three to six month courses
- When
- Weeks four to eight of each course
- Trigger
- A class down to two thirds after a month
- Situation
- Learners leave quietly, and the money was collected upfront
- Constraints
- Cannot change teachers mid-course, and cannot refund
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