EducationA school teacher with 18–22 contact hours a week
When I must give a parent unwelcome news about their child, I want the conversation to end in cooperation, so they still want to hear from me next time.
Khi tôi phải báo cho phụ huynh một tin không vui về con họ, tôi muốn cuộc trò chuyện dẫn tới hợp tác, để lần sau họ còn muốn nghe tôi nói.
Job context
- Who
- A class teacher in contact with forty families
- When
- After each assessment, and whenever an incident occurs
- Trigger
- A parent reacting sharply to a comment about their child
- Situation
- Parents hear a comment about their child as a comment about themselves
- Constraints
- No time to meet each family, and all contact happens by message
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