When choosing between four candidates, I want to know who will actually do the job well, so I do not hire a good interviewee and re-hire in six months.
Khi tôi chọn giữa bốn ứng viên, tôi muốn biết ai sẽ làm tốt thật sự, để không tuyển người phỏng vấn giỏi rồi phải tuyển lại sau sáu tháng.
Job context
- Who
- A recruiter deciding jointly with a line manager
- When
- At the final round, usually within a week
- Trigger
- Someone leaving after four months with everyone saying they saw the signs
- Situation
- Interviews measure interviewing while the job measures something else
- Constraints
- No real trial is possible, and good candidates have options
5 Pains
Interviews measure interviewing
HighSomeone who talks well about work is not necessarily good at it.
Root cause: An interview resembles the job in no respect
Does not know if their hiring is any good
HighNobody compares interview scores with performance a year later.
Root cause: The hiring feedback loop is longer than the recruiter's tenure
Line managers decide on gut feel
HighReasons are supplied after a decision formed in the first five minutes.
Root cause: Gut feel arrives faster than data and sounds convincing
Good candidates have options, so the process must be fast
MediumTime is the enemy of careful assessment.
Root cause: A tight market forces the process shorter
Misses strong people with unimpressive CVs
MediumThe first filter screens on the past rather than on capability.
Root cause: Volume forces filtering on cheap proxies
5 Desired Outcomes
Assess the actual capability to do the work
FunctionalKnow the quality of their hiring a year on
FunctionalLine managers decide on evidence
SocialAssess carefully and still move fast
FunctionalFeel less like every hire is a gamble
Emotional
5 Existing Solutions
A solution is not the same thing as a product — a customer can hire a behaviour or a workaround too.
A work sample instead of an interview
ProductThe best predictor available, costing time on both sides.
A structured interview guide
ProductGenuinely reduces bias and gets abandoned the moment someone feels a connection.
Reference checks
BehaviourSpeaking to people the candidate selected, which is a pre-filtered sample.
A paid trial period
ServiceThe only real test, available only to candidates who are not employed.
Record the assessment and compare a year later
WorkaroundPeople leads close the feedback loop no system closes for them.
2 Opportunity Gaps
Nobody compares interview assessments with actual performance, so the whole profession has no data to improve on.
Why existing solutions fail: The comparison requires keeping the assessment for a year and joining it to performance reviews — two different systems, and nobody is measured on joining them.
Potential opportunity: Automatically joining interview scores to first-year reviews, so hiring quality becomes a number.
Assessing real capability requires doing the real work, and doing the real work requires already being hired.
Why existing solutions fail: Work samples come closest and demand unpaid time from someone already employed, so they self-select for candidates who are free.
Potential opportunity: A short paid exercise done whenever the candidate chooses, separating the test from who happens to be available.