People Who Keep Systems Online
- Customer
- Whoever is on call for a system serving real users
- Context
- Remembered only at the worst moments
The Jobs of whoever keeps something running continuously, inside an organisation that measures only what is newly built.
5 Jobs
- 01When something is about to break, I want advance warning, so I handle it while alert rather than at two in the morning.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
- 02When I push a change to production, I want to know it is safe, so I do not choose between moving slowly and moving recklessly.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
- 03When the infrastructure bill grows faster than revenue, I want to know where the money goes, so I cut in the right place rather than across the board.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
- 04When a system must move to another platform, I want to move it without stopping service, so users do not bear the cost of a technical decision.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
- 05When my team works nights on call and days on delivery, I want to keep them, so I do not lose both the knowledge and the people after eighteen months.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
The four perspectives are for Pro Members
The Job statements in this Set are open to everyone. Pains, Desired Outcomes, Existing Solutions and Opportunity Gaps live inside the community, for Pro Members.
See Pro Member