When I price a new drink, I want to know what one cup really leaves behind, so I do not put an item on the menu that loses more the better it sells.
Khi tôi định giá một món mới, tôi muốn biết một ly thật sự còn lại bao nhiêu, để không đưa lên thực đơn một món bán càng chạy càng lỗ.
Job context
- Who
- An owner pricing by doubling ingredient cost
- When
- At each menu update or supplier increase
- Trigger
- The best-selling item and still no cash at month end
- Situation
- The real cost includes things that are not in the recipe
- Constraints
- No accountant, and every calculation must finish before opening
5 Pains
Cups, straws and lids are left out
HighPackaging is bought by the carton, so nobody attributes it per cup.
Root cause: Bulk-purchased costs resist per-unit attribution
End-of-shift waste is never recorded
HighMilk and fresh ingredients thrown away vanish from every figure.
Root cause: Weighing waste costs ten more minutes each night
Promotional items drag the average down
MediumCombos and discounts make real margin differ from listed margin.
Root cause: The actual selling price differs from the listed one on most transactions
Rent does not resolve per cup
MediumA large fixed cost makes per-item margin nearly meaningless on its own.
Root cause: Fixed costs and variable revenue are not in the same unit
Does not know the break-even cup count
HighWithout that number there is no way to judge how bad a quiet day is.
Root cause: Break-even requires separating fixed from variable costs, which nobody has done
5 Desired Outcomes
Know a cup's full cost, packaging included
FunctionalKnow the daily break-even cup count
FunctionalSee real margin after promotions
FunctionalReduce ingredient waste
FunctionalPrice without it feeling like guessing
Emotional
5 Existing Solutions
A solution is not the same thing as a product — a customer can hire a behaviour or a workaround too.
A till with sales reports
ProductKnows everything about revenue and almost nothing about cost.
A monthly bookkeeper
ServiceAnswers after the month ends, which is after the decisions were made.
A homemade recipe-cost sheet
WorkaroundExactly what the trade lacks, and it stops being updated after a few weeks.
Double the ingredient cost
BehaviourThe trade's rule of thumb, accurate until packaging and waste exceed the buffer.
Count empty cups at close
WorkaroundA physical output measure, surprisingly accurate and used by no system.
2 Opportunity Gaps
Costs arrive by the carton while the pricing decision needs the cup.
Why existing solutions fail: The till measures what it generates — transactions; purchase invoices sit in another pile, and joining them is work nobody is paid for.
Potential opportunity: Linking purchase invoices to recipes so cost appears by itself instead of being typed in.
There are tools for the transaction and accountants for the month; the middle — did today break even — is nobody's concern.
Why existing solutions fail: Break-even requires splitting fixed from variable costs, an accountant's monthly task, while the question is asked every evening.
Potential opportunity: One number computed monthly and displayed daily on the till.