AI & TechnologyWhoever decides what the product does next
When I need to understand users, I want to hear from them directly, so decisions do not rest on the guesses of people in the room.
Khi tôi cần hiểu người dùng, tôi muốn nghe từ chính họ, để quyết định không dựa trên suy đoán của những người ngồi trong phòng.
Job context
- Who
- A product owner with no direct customer contact
- When
- Before each large decision
- Trigger
- An argument in the room where nobody has data
- Situation
- Sales and support own every path to the customer
- Constraints
- Cannot contact customers freely
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