Operations

Operators Making Processes Actually Run

Customer
An operations lead at a 30–300 person company
Context
Accountable for how work flows across several functions

The Jobs of someone who owns the seams between departments — where everything breaks at the joins and no department claims them.

5 Jobs

  1. 01When I need to fix a process, I want to know how it actually runs, so I do not redesign something reality left behind long ago.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
  2. 02When I improve a process, I want it still running six months later, so the effort does not dissolve the moment I move on.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
  3. 03When each department already uses its own tool, I want to choose one everybody shares, so the data stops breaking into pieces that do not join.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
  4. 04When volume triples at peak, I want to handle it without permanent hires, so the cost does not remain after the season passes.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
  5. 05When a piece of work costs more than buying it, I want to know whether to keep it or outsource, so the decision is made on real cost rather than habit.5 Pains · 5 Desired Outcomes · 5 Existing Solutions