Customer SuccessA small organisation buying from a large provider
When the vendor changes the product, I want to know beforehand, so I am not finding out on a Monday morning.
Khi nhà cung cấp đổi sản phẩm, tôi muốn biết trước, để không phát hiện ra vào sáng thứ hai.
Job context
- Who
- A small customer depending on one product
- When
- When the product changes
- Trigger
- A daily-use function simply gone
- Situation
- Change notices go through a channel nobody reads
- Constraints
- There is no right to keep the old version
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