Customer SuccessA small organisation buying from a large provider
When I am a small customer of a large vendor, I want support anyway, so I am not waiting behind everybody else.
Khi tôi là khách hàng nhỏ của một nhà cung cấp lớn, tôi muốn vẫn được hỗ trợ, để không phải chờ sau tất cả những người khác.
Job context
- Who
- A small customer of a large vendor
- When
- When support is needed
- Trigger
- A request with no reply after nine days
- Situation
- Service levels follow what a customer spends
- Constraints
- There is no leverage to demand anything
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