AI & TechnologyAn older person facing service without humans
When my health records and documents move online, I want to keep hold of them, so I do not lose control of my own information.
Khi hồ sơ sức khoẻ và giấy tờ của tôi chuyển hết lên mạng, tôi muốn vẫn nắm được chúng, để không mất quyền với chính thông tin của mình.
Job context
- Who
- An older person with several records to follow
- When
- At each appointment or procedure
- Trigger
- Test results sent only through an app
- Situation
- The paper copy is withdrawn and the digital one is hard to reach
- Constraints
- The need does not wait for fluency
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