Customer SuccessAn employee made to use what the organisation bought
When the new system misbehaves, I want to know whom to ask, so an afternoon is not lost to a small fault.
Khi hệ thống mới không chạy, tôi muốn biết hỏi ai, để không kẹt cả buổi vì một lỗi nhỏ.
Job context
- Who
- A user meeting a fault on the new system
- When
- In the middle of work
- Trigger
- An error message appearing in no document
- Situation
- The project team has moved on
- Constraints
- A customer is waiting on the other end
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