Customer SuccessAn employee made to use what the organisation bought
When the system I use daily is replaced, I want still to do my job, so a month is not spent relearning what I already knew.
Khi hệ thống tôi dùng hằng ngày bị thay, tôi muốn vẫn làm được việc của mình, để không mất một tháng học lại thứ mình đã thạo.
Job context
- Who
- An end user handed a new system
- When
- From the day of the switch
- Trigger
- A three-step task now taking twelve
- Situation
- The system was chosen by people who do not use it
- Constraints
- The workload does not fall while learning
The four perspectives are for Pro Members
The four perspectives around this Job live inside the community, for Pro Members.
See Pro Member