Customer SuccessA customer of a company that changed hands
When the vendor has become another company, I want to reassess the relationship, so I am not staying out of inertia.
Khi nhà cung cấp đã thành một công ty khác, tôi muốn đánh giá lại quan hệ này, để không ở lại chỉ vì quán tính.
Job context
- Who
- A customer weighing whether to stay
- When
- A year after the deal
- Trigger
- Realising the reason for choosing them is gone
- Situation
- The product is the same and everything else has changed
- Constraints
- Moving costs months and money
The four perspectives are for Pro Members
The four perspectives around this Job live inside the community, for Pro Members.
See Pro Member