Customer Success

People Buying a Tool Themselves at Work

Customer
An employee buying a tool for their own work
Context
Outside every inventory and every support path

The Jobs of someone solving their own problem with something the organisation does not know exists.

5 Jobs

  1. 01When I need a tool for my work, I want it approved, so I am not paying myself or working worse.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
  2. 02When I buy a tool for my team, I want it not to become an island, so the data is not stranded in one place.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
  3. 03When I buy a tool myself, I want to know whether it is safe, so I am not putting company data somewhere it should not be.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
  4. 04When the company standardises its tools, I want to keep what works for my team, so we are not trading what is effective for what is uniform.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
  5. 05When several teams pay for one tool, I want them combined, so the company is not buying one thing three times.5 Pains · 5 Desired Outcomes · 5 Existing Solutions

The four perspectives are for Pro Members

The Job statements in this Set are open to everyone. Pains, Desired Outcomes, Existing Solutions and Opportunity Gaps live inside the community, for Pro Members.

See Pro Member