Customer SuccessSomeone using a system with a third party in between
When the system fails, I want to know where the fault lies, so I am not caught between two parties pointing at each other.
Khi hệ thống không chạy, tôi muốn biết lỗi nằm ở đâu, để không mắc kẹt giữa hai bên cùng chỉ sang nhau.
Job context
- Who
- A user of a system implemented and run by a partner
- When
- When something breaks
- Trigger
- Two weeks with each side naming the other
- Situation
- The contract is with the partner and the product is a third party's
- Constraints
- There is no direct relationship with the maker
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