Customer SuccessSomeone using a system with a third party in between
When all the knowledge of the system sits with the partner, I want my own company to hold some, so we are not wholly dependent on an outsider.
Khi mọi hiểu biết về hệ thống nằm ở đối tác, tôi muốn công ty mình cũng biết, để không phụ thuộc hoàn toàn vào một bên ngoài.
Job context
- Who
- Whoever is answerable for the system inside the company
- When
- Across the life of the system
- Trigger
- Nobody inside can answer a basic question
- Situation
- The partner runs it and holds all the understanding
- Constraints
- There is nobody technical inside
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