Commerce

Buyers of Second-Hand Goods

Customer
Someone buying used items
Context
A lower price traded for risk nobody underwrites

The Jobs of someone buying from an individual with no receipt, no warranty and no recourse.

5 Jobs

  1. 01When I buy something secondhand, I want to know how long it has left, so I am not buying something about to fail.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
  2. 02When I am after a particular secondhand thing, I want to find it, so I am not scanning hundreds of listings a day.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
  3. 03When I buy what somebody else has used, I want to feel easy about it, so a sensible choice does not come with a sense of going without.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
  4. 04When my secondhand thing breaks, I want to repair it, so I am not discarding something four fifths intact.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
  5. 05When I weigh used against new, I want to know which is really cheaper, so I am not saving once and paying twice.5 Pains · 5 Desired Outcomes · 5 Existing Solutions

The four perspectives are for Pro Members

The Job statements in this Set are open to everyone. Pains, Desired Outcomes, Existing Solutions and Opportunity Gaps live inside the community, for Pro Members.

See Pro Member