Commerce

People Buying From Abroad

Customer
Someone ordering from another country
Context
Duties, timing and risk all unclear beforehand

The Jobs of someone paying up front for goods that may be held somewhere beyond their reach.

5 Jobs

  1. 01When I order from another country, I want the total known, so I am not billed again at the door.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
  2. 02When something from abroad is wrong, I want to return it, so I am not keeping a useless thing because the postage is too high.6 Pains · 6 Desired Outcomes · 5 Existing Solutions
  3. 03When my order crosses several countries, I want to know where it is, so seven weeks do not pass without news.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
  4. 04When I buy something from abroad, I want to know it works here, so I am not left with something that will not plug in.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
  5. 05When I pay a seller abroad, I want the payment to go through without extra loss, so the deal does not fail at the last step.5 Pains · 5 Desired Outcomes · 5 Existing Solutions

The four perspectives are for Pro Members

The Job statements in this Set are open to everyone. Pains, Desired Outcomes, Existing Solutions and Opportunity Gaps live inside the community, for Pro Members.

See Pro Member