Home & Interiors

Buyers of Major Appliances

Customer
Someone buying a washing machine, fridge or air conditioner
Context
Bought once and used for a decade

The Jobs of someone choosing something whose specifications say nothing about the next ten years.

5 Jobs

  1. 01When I buy a machine meant to last ten years, I want a durable one, so I am not buying again in three.6 Pains · 6 Desired Outcomes · 5 Existing Solutions
  2. 02When one small part fails, I want it repaired, so I am not discarding a machine that is otherwise sound.6 Pains · 6 Desired Outcomes · 5 Existing Solutions
  3. 03When a machine runs for ten years, I want to know what it costs to run, so the purchase price does not hide the running cost.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
  4. 04When I buy a large machine, I want it into the house and installed, so delivery day does not become a wasted one.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
  5. 05When I have a machine full of functions, I want to use it correctly, so I am not using it wrongly for ten years without knowing.5 Pains · 5 Desired Outcomes · 5 Existing Solutions

The four perspectives are for Pro Members

The Job statements in this Set are open to everyone. Pains, Desired Outcomes, Existing Solutions and Opportunity Gaps live inside the community, for Pro Members.

See Pro Member