People Judged by an Automated System
- Customer
- Someone whose case was decided by a system
- Context
- Refused with nobody to ask why
The Jobs of someone receiving a decision with no person behind it to explain.
5 Jobs
- 01When my application is refused by a system, I want to know why, so I can fix something rather than reapply and fail again.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
- 02When a system holds wrong information about me, I want it corrected, so the same error does not follow me everywhere else.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
- 03When I get in touch to resolve something, I want to know whether I am speaking to a person or a machine, so I frame it correctly instead of repeating one sentence.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
- 04When I buy something priced person by person, I want to know which price I am getting, so I do not pay more than the next person for the same thing.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
- 05When my work is being automated piece by piece, I want to know what to do, so I am not waiting until the day I am told.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
The four perspectives are for Pro Members
The Job statements in this Set are open to everyone. Pains, Desired Outcomes, Existing Solutions and Opportunity Gaps live inside the community, for Pro Members.
See Pro Member