Customer SuccessSomeone reviewing a long-running system
When replacing an old system, I want to keep what it did well, so we do not lose what took years to acquire.
Khi thay hệ thống cũ, tôi muốn giữ được những gì nó làm tốt, để không mất đi thứ mất nhiều năm mới có.
Job context
- Who
- Somebody carrying out a replacement
- When
- When designing the new one
- Trigger
- A small feature the whole team relied on absent from the new system
- Situation
- What the old system did well is mentioned by nobody
- Constraints
- Only complaints are audible
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