When I have only minutes between meetings, I want to settle lunch quickly, so the break is not consumed by choosing.
Khi tôi chỉ có ít phút giữa hai cuộc họp, tôi muốn chốt được bữa trưa thật nhanh, để không mất luôn quãng nghỉ vào việc chọn ăn gì.
Job context
- Who
- A worker with a full calendar
- When
- Between eleven and one
- Trigger
- Getting hungry mid-task
- Situation
- The same question every day, never getting easier
- Constraints
- Few minutes, a habitual budget, and a limited walking radius
5 Pains
Choosing takes longer than eating
HighThe app opens and ten minutes go by scrolling.
Root cause: Apps are designed to keep people browsing, not to help them decide
Cycling through the same few places until sick of them
HighTrying somewhere new risks wasting the one break.
Root cause: The risk of a bad try falls entirely on the day's only break
No way to know how busy a place is now
MediumYou arrive and discover a twenty-minute wait.
Root cause: Nobody measures or publishes waiting conditions in real time
App prices are higher than in-store prices
MediumPlus delivery and service fees on top.
Root cause: Platform fees are folded into the item price rather than shown apart
Lunch ends without feeling like a break
MediumEating while looking at a screen.
Root cause: Lunch is scheduled as a gap between tasks rather than as a break
5 Desired Outcomes
Settle lunch in under a minute
FunctionalTry somewhere new without risking the meal
FunctionalKnow the wait before setting off
FunctionalKnow what they are actually paying
FunctionalFeel lunch was an actual break
Emotional
5 Existing Solutions
A solution is not the same thing as a product, a customer can hire a behaviour or a workaround too.
Scroll a delivery app
ProductThe widest choice, and that width is what makes deciding slower.
Return to the same few places
BehaviourThe fastest and safest route, leading straight to boredom.
Ask a colleague what they are eating
BehaviourHands the decision to someone else, and merges the group into one choice.
Bring food from home
WorkaroundSolves both cost and time by moving the work to the night before.
Pre-order in the morning for noon
BehaviourRemoves the rushed decision, and requires knowing in advance what you will want.
2 Opportunity Gaps
Delivery platforms earn from time spent browsing, while what a lunch buyer needs is to leave fast, two directly opposing goals.
Why existing solutions fail: An app that settles lunch in ten seconds shows fewer vendors, sells fewer promoted slots and collects less placement revenue, so no platform builds it though it is what users actually want.
Potential opportunity: A default way to settle, repeat the last choice, or decide on the buyer's behalf within a familiar budget, instead of a list to scroll.
Whoever describes a place to a first-time buyer is the place itself, plus reviews of unknown vintage, so the risk of trying somewhere new never falls.
Why existing solutions fail: Photographs and descriptions come from the seller, and reviews pool years and different dishes together, so no source can say whether this particular dish, today, is any good.
Potential opportunity: Evidence from people who ate that dish this week, attached to the dish rather than to the shop.