Customer SuccessA customer of a company that changed hands
When everybody I knew at the vendor has changed, I want to work with the new people, so the relationship is not rebuilt from nothing.
Khi toàn bộ người mình quen ở nhà cung cấp đã đổi, tôi muốn làm việc được với người mới, để không phải dựng lại quan hệ từ con số không.
Job context
- Who
- A customer facing an entirely new team
- When
- Once the old team has gone
- Trigger
- The fourth account manager in a year
- Situation
- Knowledge of a customer lives in people rather than in systems
- Constraints
- You have no say in their staffing
The four perspectives are for Pro Members
The four perspectives around this Job live inside the community, for Pro Members.
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