CommerceSomeone with a problem on an order
When something goes wrong, I want to know my rights, so I am not accepting a refusal that is wrong.
Khi có chuyện với một món hàng, tôi muốn biết mình có quyền gì, để không chấp nhận một lời từ chối sai.
Job context
- Who
- A buyer with a problem
- When
- When a request is refused
- Trigger
- An answer saying the policy does not allow it
- Situation
- A seller's policy and the law are two different things
- Constraints
- There is no quick way to check what they say
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