Commerce

People Making a Complaint or Return

Customer
Someone with a problem on an order
Context
Having to prove something went wrong

The Jobs of someone spending their own time to recover what should have been right to begin with.

5 Jobs

  1. 01When something is wrong, I want to reach whoever can resolve it, so I am not telling my story four times.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
  2. 02When something fails and the fault is put on me, I want to show otherwise, so I do not lose the claim for want of evidence.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
  3. 03When I return something, I want it quick, so I am not spending an afternoon on somebody else's mistake.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
  4. 04When something goes wrong, I want to know my rights, so I am not accepting a refusal that is wrong.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
  5. 05When I weigh whether to pursue a complaint, I want to decide well, so I am not spending more time on money already lost.5 Pains · 5 Desired Outcomes · 5 Existing Solutions

The four perspectives are for Pro Members

The Job statements in this Set are open to everyone. Pains, Desired Outcomes, Existing Solutions and Opportunity Gaps live inside the community, for Pro Members.

See Pro Member