CommerceSomeone buying an expensive item for the first time
When my expensive purchase fails, I want the warranty to actually work, so I am not holding a meaningless piece of paper.
Khi món hàng đắt tiền của tôi hỏng, tôi muốn bảo hành thật sự có tác dụng, để không cầm một tờ giấy vô nghĩa.
Job context
- Who
- Somebody whose large purchase has failed
- When
- When it fails
- Trigger
- An exclusion covering exactly what failed
- Situation
- The warranty terms are drafted by the seller
- Constraints
- It cannot be repaired elsewhere during the warranty
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