Hospitality & TravelSomeone returning to the same destination repeatedly
When I know exactly which room suits me, I want to book that one, so it is not left to the check-in desk.
Khi tôi biết chính xác phòng nào hợp với mình, tôi muốn đặt được đúng phòng đó, để không phó mặc cho lúc nhận phòng.
Job context
- Who
- A guest who has stayed many times
- When
- At the moment of booking
- Trigger
- Being put beside the lift for the third time
- Situation
- The system sells a room class rather than a room
- Constraints
- The actual room is decided at the last minute
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