ExecutiveSomeone deciding in the moment with a customer
When I am where the customer's anger lands, I want to bear it, so it does not follow me home.
Khi tôi là người khách trút giận vào, tôi muốn chịu được việc đó, để nó không theo tôi về nhà.
Job context
- Who
- Somebody facing an angry customer
- When
- During the shift
- Trigger
- The fourth person today shouting about the same thing
- Situation
- The cause sits somewhere the customer cannot reach
- Constraints
- It cannot be said that the fault is elsewhere
The four perspectives are for Pro Members
The four perspectives around this Job live inside the community, for Pro Members.
See Pro Member