When I only have a few days off, I want to decide quickly where to go and what to do, so my free time before the trip is not consumed by research.
Khi tôi chỉ có vài ngày nghỉ, tôi muốn quyết nhanh nên đi đâu làm gì, để không mất hết thời gian rảnh trước chuyến đi vào việc tra cứu.
Job context
- Who
- A busy person planning their own itinerary
- When
- In the weeks before
- Trigger
- Twenty tabs open and nothing decided
- Situation
- More searching produces more options and less resolution
- Constraints
- The time to plan is the same time as the rest
5 Pains
Too many options to decide
HighEach article adds ten more places.
Root cause: Travel content is produced to occupy search results
Every recommendation list is the same
HighThe same ten places in every article.
Root cause: Content is copied from other content rather than from experience
No way to tell what is genuinely worth it
HighYou learn on arrival that it was only good in the photograph.
Root cause: Whoever writes the recommendation is often paid to make it
No sense of how long moving between places takes
MediumThe itinerary fits perfectly on paper.
Root cause: Maps compute travel time and not the time around it
A packed itinerary leaves no rest
MediumFear of missing out fills every gap.
Root cause: The cost of the trip creates pressure to use every hour
5 Desired Outcomes
Decide quickly without long research
FunctionalGet suggestions unlike the list everyone sees
FunctionalKnow what is genuinely worth going to
FunctionalEstimate the moving time correctly
FunctionalCome home feeling rested
Emotional
5 Existing Solutions
A solution is not the same thing as a product, a customer can hire a behaviour or a workaround too.
Read the round-up articles
ProductThe easiest to find, copying each other and leading everywhere to the same places.
Ask someone who has been
BehaviourThe most trustworthy source, depending on knowing anyone at all.
Buy a ready-made itinerary
ProductRemoves all the research, knowing nothing about you.
Pick only two or three things for the whole trip
BehaviourThe only way to keep the rest, against the fear of missing out.
Book a day tour to avoid deciding
ServiceHands the deciding to someone else, on their schedule.
2 Opportunity Gaps
Travel content is produced to occupy search results, so it optimises for the number of articles rather than for helping one person finish deciding.
Why existing solutions fail: An article copying an existing list is cheap to produce and still ranks, while one built on real experience costs many times more and ranks no better, so the content market tilts entirely toward copying.
Potential opportunity: Recommendations from people who went and are selling nothing, organised by kind of trip rather than by place.
No unit exists for the real duration of an activity, including travel, waiting and recovery, so every itinerary is built from numbers that are too optimistic.
Why existing solutions fail: Maps return travel time because that is measurable, while finding parking, queueing and sitting down are measured by nobody, so the total always omits exactly what breaks the plan.
Potential opportunity: Real durations recorded by visitors, measured from leaving the previous place to arriving at the next.