Hospitality & TravelSomeone arranging a trip for themselves or their family

When I only have a few days off, I want to decide quickly where to go and what to do, so my free time before the trip is not consumed by research.

Khi tôi chỉ có vài ngày nghỉ, tôi muốn quyết nhanh nên đi đâu làm gì, để không mất hết thời gian rảnh trước chuyến đi vào việc tra cứu.

Job context

Who
A busy person planning their own itinerary
When
In the weeks before
Trigger
Twenty tabs open and nothing decided
Situation
More searching produces more options and less resolution
Constraints
The time to plan is the same time as the rest

5 Pains

  • Too many options to decide

    High

    Each article adds ten more places.

    Root cause: Travel content is produced to occupy search results

  • Every recommendation list is the same

    High

    The same ten places in every article.

    Root cause: Content is copied from other content rather than from experience

  • No way to tell what is genuinely worth it

    High

    You learn on arrival that it was only good in the photograph.

    Root cause: Whoever writes the recommendation is often paid to make it

  • No sense of how long moving between places takes

    Medium

    The itinerary fits perfectly on paper.

    Root cause: Maps compute travel time and not the time around it

  • A packed itinerary leaves no rest

    Medium

    Fear of missing out fills every gap.

    Root cause: The cost of the trip creates pressure to use every hour

5 Desired Outcomes

  • Decide quickly without long research

    Functional
  • Get suggestions unlike the list everyone sees

    Functional
  • Know what is genuinely worth going to

    Functional
  • Estimate the moving time correctly

    Functional
  • Come home feeling rested

    Emotional

5 Existing Solutions

A solution is not the same thing as a product, a customer can hire a behaviour or a workaround too.

  • Read the round-up articles

    Product

    The easiest to find, copying each other and leading everywhere to the same places.

  • Ask someone who has been

    Behaviour

    The most trustworthy source, depending on knowing anyone at all.

  • Buy a ready-made itinerary

    Product

    Removes all the research, knowing nothing about you.

  • Pick only two or three things for the whole trip

    Behaviour

    The only way to keep the rest, against the fear of missing out.

  • Book a day tour to avoid deciding

    Service

    Hands the deciding to someone else, on their schedule.

2 Opportunity Gaps

  • Travel content is produced to occupy search results, so it optimises for the number of articles rather than for helping one person finish deciding.

    Why existing solutions fail: An article copying an existing list is cheap to produce and still ranks, while one built on real experience costs many times more and ranks no better, so the content market tilts entirely toward copying.

    Potential opportunity: Recommendations from people who went and are selling nothing, organised by kind of trip rather than by place.

  • No unit exists for the real duration of an activity, including travel, waiting and recovery, so every itinerary is built from numbers that are too optimistic.

    Why existing solutions fail: Maps return travel time because that is measurable, while finding parking, queueing and sitting down are measured by nobody, so the total always omits exactly what breaks the plan.

    Potential opportunity: Real durations recorded by visitors, measured from leaving the previous place to arriving at the next.