When I buy something expensive, I want enough time to think, so I do not decide under pressure and regret it.
Khi tôi mua một món giá trị lớn, tôi muốn có đủ thời gian cân nhắc, để không quyết dưới áp lực rồi hối tiếc.
Job context
- Who
- Someone making a significant purchase
- When
- While weighing it up
- Trigger
- A sale about to end
- Situation
- The scarcity and the deadline are both manufactured
- Constraints
- No way to know whether this price is genuinely good
5 Pains
No way to know if the current price is good
HighThe original price may have just been raised.
Root cause: No price history is shown to the buyer
Countdowns force an immediate decision
HighAnd it usually returns next week.
Root cause: The deadline is set rather than real
Salespeople push to close
MediumSaying you need more time is difficult.
Root cause: Sellers are paid on what closes this month
More research makes deciding harder
MediumEach option reveals a flaw.
Root cause: No option is good on every dimension
Even after deciding, doubt remains
MediumAnd the price checking continues after buying.
Root cause: There is no way to learn whether the choice was right
5 Desired Outcomes
Know how this price compares with before
FunctionalDecide without a deadline forcing it
EmotionalSay they need more time without awkwardness
SocialStop researching at a sensible point
FunctionalBe at peace with the decision
Emotional
5 Existing Solutions
A solution is not the same thing as a product, a customer can hire a behaviour or a workaround too.
Use a price history tool
ProductSolves the actual problem, covering only a few large platforms.
Wait for the sale to pass and look again
BehaviourThe best test, requiring acceptance that you might genuinely miss out.
Set a budget before researching
BehaviourKeeps the decision bounded and does not help choose between options.
Ask someone who bought it
BehaviourThe most reassuring source, from people who tend to defend their own choice.
Buy where there is a thirty-day return
ProductMakes the decision reversible, which few large purchases allow.
2 Opportunity Gaps
A product's price history is shown nowhere, though it is the only thing that reveals whether a discount is real.
Why existing solutions fail: The platform holds all that data, and showing it would reveal that most sales are the old price under another name, so the data exists in full and sits where nobody can see it.
Potential opportunity: Price history recorded by a third party and shown beside the current price.
Deadlines and scarcity are manufactured to shorten deliberation, because deliberation lowers conversion, so what the buyer most needs is what the seller deliberately removes.
Why existing solutions fail: A countdown raises sales immediately and measurably while the harm, regret and lost trust, is diffuse and attributable to nobody, so the internal comparison always favours keeping it.
Potential opportunity: A seller committing to a stable price for a period, making calm a competitive advantage.