Commerce

People Who Shop Online Regularly

Customer
Someone buying most of their things online
Context
Buying something you cannot hold before paying

The Jobs of someone deciding entirely from photographs, descriptions and reviews, all three produced by the seller or by strangers.

5 Jobs

  1. 01When I am about to buy something I have never seen, I want to know it matches its description, so I do not face a return or settle for something second-rate.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
  2. 02When I shop in an app, I want to buy only what I intended, so the month does not end with a list of orders I do not remember placing.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
  3. 03When I need something by a particular time, I want it to arrive then, so I am not home all day waiting or receiving it after the need has passed.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
  4. 04When I buy something meant to last, I want to choose the durable one, so I am not buying three times in the span of one.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
  5. 05When I buy something expensive, I want enough time to think, so I do not decide under pressure and regret it.5 Pains · 5 Desired Outcomes · 5 Existing Solutions