EducationThe learning lead at a 50–500 person company

When someone skilled leaves, I want to keep what they knew, so every departure does not mean relearning from scratch.

Khi một người thạo việc rời công ty, tôi muốn giữ lại được thứ họ biết, để mỗi lần thay người không phải học lại từ đầu.

Job context

Who
A learning or operations lead at a company with high turnover
When
During the two-week notice period, which is always too late
Trigger
Someone leaving and nobody realising they held a critical process
Situation
The most important knowledge is the knowledge never written down
Constraints
The leaver has no incentive left, and the replacement has not arrived

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